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You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You may not return:
- SALE/CLEARANCE items, jewelery, socks, boot socks, scarves, headbands, hats, and belts.
- All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you and your original credit card will be charged for the shipping.
To make your return:
- You are responsible for the shipping charges of the returned item. Original shipping fees are non-refundable.
- In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
- Complete the Return Form on the back of your invoice and include it in the box with the items you are returning.
- Send your package back to us via the most economical shipping method of your choice. We are not responsible for items that are lost while in-transit to us.As a result, we recommend that you insure your package. Please note your tracking number from your label.
- It will take 7-10 business days for your personal bank to refund the money to your account after we process the refund.
Refund to Credit Card:
- Unworn/unaltered merchandise may be returned for a full refund within 14 days of the day you receive your package.
- Refunds will be processed on the same card used for the original transaction
If the order is returned past the day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied to your card.
- We don’t have the ability to do exchanges.
Trouble with your order?
- Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact our warehouse within 3 days of receipt. NO EXCEPTIONS.